Global progressive policing

‘Helping the public find the right person to deal with their issue’: Suffolk Constabulary’s implementation of Single Online Home

Inside Suffolk Constabulary

 Save to watch laterYou need to be SIGNED IN
to use this feature.

As part of a recent, week-long visit to Suffolk Constabulary, PolicingTV’s Bernard Rix met Suffolk Constabulary’s lead for the Single Online Home initiative, Inspector Roger Salmon.

“Single Online Home is a web-based platform that a number of forces around the country are using… It’s a ‘digital front office’, if you like, where members of the public can report incidents and crimes, can seek guidance and advice, and apply for licences…”.

“It streamlines the whole process of us being able to triage, and allocate resource to deal with incidents”. 

“Our implementation of that platform, we’re looking to have that fully up and running by the first of November of this year, 2023”.

“The beauty of that platform also is that, where there is something reported by a partner or a member of the public, it can direct them to the right individual to deal with that, so either internally within our police department, or – if it’s an external partner that has priority and responsibility for a particular thing that they’re talking about, it can point them in the right direction. So it helps get them to the right person to deal with their issue”. 

PolicingTV content is being brought to you in partnership with Altia and Comtrac

Altia is a trusted partner for intelligence and investigation organisations globally. They specialise in improving the management of criminal and civil investigations, fraud and financial investigations, incident management and covert operations.

Their solutions and software help make investigations more efficient and effective, while also meeting regulatory, evidentiary and legislative requirements. 

For more information click here

Comtrac is the investigation management platform that significantly improves the quality and efficiency of your investigations – compared with traditional case management systems.

We deliver innovation, streamlining the delivery of quality briefs of evidence and investigation reports. Comtrac has facilitated hundreds of thousands of investigations across regulatory agencies, law enforcement and large private sector companies.

Please feel free to book a demo

You must be registered and logged in to post a comment