In this short showcase from the Motorola Solutions booth at Critical Communications World 2026, Ross Venhuizen walks PolicingTV through a connected policing ecosystem designed to support control rooms, frontline officers and investigators. From in-car video and automatic number plate recognition to call handling, dispatch, mobile workflows and real-time operations, the focus is on how integrated technology can reduce pressure, improve speed and help policing work more effectively across the full life cycle of an incident.

A major thread throughout is AI as an assistant rather than a replacement. Ross explains how Motorola’s Assist platform is being used to support non-emergency call handling, reduce administrative burden and help supervisors focus on staff wellbeing as well as operational performance. The discussion also highlights the practical impact of systems design, with Lincolnshire Police reflecting on how even small improvements in workflow and screen time can make a meaningful difference in high-stress control room environments.

Key takeaways

• Motorola is presenting a connected ecosystem covering call handling, dispatch, field response, real-time operations and investigations.
• A major theme is that AI should assist control rooms by reducing administrative burden and improving response capacity.
• Ross Venhuizen says over half of calls into many control rooms are non-emergency calls that could be better managed with support technology.
• The Assist platform is designed to help both the public and control room staff, including supervisors focused on wellbeing and QA.
• Pronto is presented as a frontline mobile tool that helps officers stay connected and complete admin work in the field.
• Missions is described as an operations platform that brings together video, data and AI for larger incidents and command environments.
• Investigations tools can use AI, where allowed, to search huge volumes of footage far faster than traditional manual review.
• Lincolnshire Police says the biggest benefits can sometimes come from small quality-of-life improvements rather than just headline AI features.

Chapters
00:13 – Motorola’s vision for connected policing
01:32 – Using AI to handle non-emergency demand
02:08 – Supporting control room staff and supervisors
02:42 – Pronto and frontline productivity
03:18 – Missions and real-time operations
04:09 – Investigations, intelligence and AI search
06:23 – Lincolnshire Police on staff wellbeing and workflow

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