In our ongoing series with key personnel within Staffordshire’s Police force, Chief Superintendent Paul Talbot discusses the ongoing transformation of contact management within Staffordshire Police. He emphasizes the importance of delivering outstanding service to the community, particularly in emergency response.

The conversation highlights the implementation of new technologies, such as Salesforce, to improve victim support and enhance communication. Paul also addresses the need for a physical refresh of the control room and the challenges of managing public funds effectively while striving for excellence in service delivery.

Takeaways

• Staffordshire Police aims to deliver outstanding service to the community.
• The force is implementing Salesforce to improve victim support.
• Emergency response requires effective management of 999 calls.
• Technology is being leveraged to enhance contact management.
• Victims’ rights are a statutory requirement for police forces.
• Community engagement is crucial for effective policing.
• Public funds must be spent wisely to improve services.
• The control room is undergoing a transformation for better efficiency.
• Staffordshire Police is learning from private sector practices.
• Continuous improvement is essential for public satisfaction.

Sound Bites

• “Public money must be spent wisely”
• “Victims’ rights are statutory in law”
• “We are progressing at pace”

Chapters
00:00 – Transforming Contact Management in Staffordshire Police
06:11 – Innovations in Technology and Community Engagement

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