As digital transformation accelerates across multiple industries, Børge Hansen believes a significant gap remains between how technology is designed and how policing work is actually carried out in high-pressure, real-world environments such as investigations and field operations.

While individuals in many sectors now benefit from intuitive, integrated digital tools, this sector continues to rely heavily on fragmented systems and manual processes – often forcing professionals back to desks to complete critical administrative work long after events have actually happened. This disconnect not only impacts efficiency, but also risks accuracy and limits the time available for frontline activity.

This presentation explores how technology is and can be reimagined to better reflect the realities of the field – from remote locations and unpredictable conditions to the need for real-time documentation. It will examine the importance of building resilient, mobile-first systems that support users wherever they are, while reducing the administrative burden that continues to dominate workflows globally.

By combining insights from operational experience and user behaviour, the piece highlights how integrated, low-barrier technologies can enhance productivity, improve wellbeing and ultimately enable professionals to focus on what matters most: effective, timely investigation work.

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