AI is reshaping how forces handle calls, manage risk, and join up data – but how do you make that real in a control room under pressure?
Kamila Hankiewicz, CEO and founder of Untrite, discusses her journey in founding the company and explains how her company is helping UK forces cut call-handling times, surface critical information from fragmented systems, and support (not replace) call handlers – starting with domestic abuse calls and now expanding across policing. She also shares the tough reality for SMEs trying to innovate in a world of legacy IT, tight budgets, and endless “white papers” on productivity and reform.
Takeaways
- Why fragmented data and legacy IT slow policing down
- How Untrite’s AI surfaces key info for call handlers in real time
- Lessons from Humberside Police’s proof-of-concept and 29% faster handling
- Why operators describe the tech as a “safety net”, not a replacement
- The uphill journey of a policing-focused tech start-up/SME
- 97% of police IT budgets are spent on outdated systems, limiting innovation.
- Why productivity reviews and white papers must turn into real change
Chapters
00:00 Introduction to Kamilla Hankiewicz and Untrite
01:46 The Genesis of Untrite: Addressing Data Fragmentation
05:35 The Startup Journey: Challenges and Triumphs
07:13 Impact on UK Police Forces: Success Stories
09:46 Reflections on Police Productivity and Technology Adoption
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