The presentation focuses on the Enhanced Video Response (EVR) initiative in policing, particularly through a randomized control trial conducted in Dorset.

Chief Constable Amanda Pearson and Superintendent Stew Gates of Dorset Police discuss the trial’s implementation, its impact on victim services, and the overall effectiveness of using video conferencing as a response method.

The trial aimed to improve response times and victim satisfaction, addressing the challenges faced by rural policing in Dorset. The results showed significant improvements in response times and victim feedback, leading to plans for scaling the initiative across other areas.

Takeaways

• Enhanced Video Response is a game changer for policing.
• The randomized control trial in Dorset aimed to improve victim services.
• Dorset Police faced unique challenges due to its geography.
• Victims were waiting too long for police responses.
• The trial focused on grade three calls, which were often neglected.
• The average response time improved significantly with EVR.
• Victim satisfaction rates were much higher with virtual responses.
• The initiative is being scaled up across the force.
• Technology plays a crucial role in modern policing.
• The success of the trial could influence policing practices globally.

Sound Bites

• “This is genuinely transformational for policing.”
• “We ran a randomized control trial in Dorset.”
• “Our trial was focused on the county LPA.”

Chapters
00:00 – Introduction to Enhanced Video Response in Policing
01:09 – Overview of the Randomized Control Trial
02:31 – Understanding the Context of Dorset’s Policing Needs
06:39 – The Demand for Policing Services in Dorset
08:57 – Focus on Grade Three Calls and the Need for Improvement
09:25 – Details of the Trial Implementation and Results
15:25 – Impact of Enhanced Video Response on Victim Services
20:30 – Victim Satisfaction and Feedback on Virtual Response
24:17 – Scaling Up the Enhanced Video Response Model
27:31 – Future Directions and Technological Opportunities