This webinar explores the transformative role of artificial intelligence (AI) in policing, particularly in contact management. It discusses the significant productivity gains AI can offer, the challenges and legal considerations surrounding its deployment, and the importance of understanding citizen demands through effective communication. The session features insights from industry experts on how AI can enhance efficiency and citizen experience in law enforcement.
This video gives some highlights of the fourth webinar in the series
To access the full recordings or to be part of the next just got to www.policingtechforum.com
Speakers included:
- Shub Naha – Business Development Director, Content Guru
- David Jackson – NPCC’s Digital Public Contact Programme
- Scot Dunn – Chief Digital and Innovation Officer, Humberside Police
Access to the series is free to all members of recognised law enforcement agencies and the wider criminal justice sector.
Appropriate private sector organisations will be able to gain access to the series for a fee. Discounted rates will be available to members of Tech UK.
Each webinar was CPD accredited.
Takeaways
- AI is significantly enhancing policing efficiency.
- Intelligent self-service options can reduce the need for call handlers.
- Voice communication remains a critical aspect of policing.
- Many police forces do not log all incoming calls.
- Transcribing calls can help understand community demands better.
- Legal considerations are crucial when deploying AI in policing.
- AI can complement human decision-making but cannot replace it entirely.
- Real-time transcription can lead to substantial productivity gains.
- Improving staff morale is essential for retention in contact centers.
- AI technology can streamline processes and improve citizen engagement.
Sound Bites
- “Voice is a really important communication mechanism.”
- “60% of the time is spent listening to conversations.”
- “Improving morale means less likely to lose people.”
Chapters
00:00 – Introduction to AI in Policing
05:05 – AI Applications in Contact Management
10:10 – Challenges and Legal Considerations in AI Deployment
14:47 – Productivity Gains through AI Implementation
This Policing Tech Forum content is being brought to you in partnership with Content Guru