This webinar discussed the integration of technology in policing, focusing on the MyPolice Portal and how it aims to enhance public engagement and contact management. The speakers emphasize the importance of understanding community needs, adapting to digital expectations, and collaborating with technology providers to improve policing services.

This video gives some highlights of this the third webinar in the series 

Webinar 4 is Tuesday 25th February : The Role of AI in Contact Management

To access the full recordings or to be part of the next just got to www.policingtechforum.com

Speakers included:

• Tony Josephs – Programme Director, NPCC’s Digital Public Contact Programme
• Anthony Jackson – Head of Digital Futures, Merseyside Police
• Martin Taylor – Deputy CEO, Content Guru

Access to the series is free to all members of recognised law enforcement agencies and the wider criminal justice sector.

Appropriate private sector organisations will be able to gain access to the series for a fee. Discounted rates will be available to members of Tech UK.

Each webinar will be CPD accredited.

Takeaways

• Policing must adapt to digital expectations of the public.
• Community feedback is essential for effective policing solutions.
• The My Police Portal aims to provide consistent service across forces.
• Technology can enhance communication between police and citizens.
• Agility in adopting new technologies is crucial for policing.
• Understanding the strategic needs of policing is vital for success.
• Collaboration with technology providers can improve service delivery.
• Policing should focus on citizen-centric approaches.
• There is a need to share solutions across police forces.
• Engagement with industry can lead to innovative policing solutions.

Sound Bites

• “Policing has to be citizen-centric.”
• “Agile methodologies have been successful.”
• “Engage and be agile in our approach.”

Chapters
00:00 – Introduction to Policing Tech Innovations
03:03 – Transforming Public Contact with Digital Solutions
05:57 – Public Expectations and Digital Engagement
09:03 – Challenges in Contact Management
12:09 – The Future of Policing and Technology Collaboration

This Policing Tech Forum content is being brought to you in partnership with Content Guru

Martin Taylor is Deputy CEO of the cloud communications technology provider Content Guru. Since co-founding the business, whose storm® cloud platform delivers 999 and 101 contact management for British police forces and supports thousands of the world’s largest governmental and private sector organisations, Martin has remained at the forefront of innovation in communications, customer experience and AI technology.

He heads Content Guru’s public sector practice, which operates the technology underpinning services such as NHS111, UK-wide Ambulance 999 and the DVLA. Martin is a member of the CBI Tech & Innovation Council, the Forbes Tech Council and the Business School at King’s College London, where he lectures on strategy

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