In this second episode, Chief Constable Andy Prophet of Hertfordshire Constabulary shares his first nine months at the helm of the force, reflecting on the immediate challenges he inherited, the leadership approach he’s brought to the role, and the progress already underway.

Taking over the Chief Constable post on 1 January 2025, shortly after a critical HMICFRS report, Profitt outlines how he responded with urgency and optimism—balancing bold reform with careful listening. From rebuilding trust and addressing crime recording gaps, to reshaping his leadership team and preparing for future inspections, this is a deep dive into public service leadership during a critical inflection point.

Part three will be published on 25th of November

Takeaways

• How to step confidently into leadership after a critical inspection report
• The importance of listening and relationship-building as a new Chief Constable
• Using inspection frameworks as tools for continuous improvement, not just performance measurement
• Creating cultural change through transparency, clarity, and trust in your team
• Strategic hiring and leadership reshaping to support long-term transformation

Sound bites

• “This is an opportunity to succeed.”
• “I had to find 50 extra people.”
• “We know what a good answer looks like.”

Chapters
00:00 Introduction to Leadership Challenges
02:31 Transitioning into the Role of Chief Constable
05:43 Building Relationships and Trust
08:40 Engagement and Listening Phase
11:49 Continuous Improvement and Accountability
14:31 Progress and Future Outlook

📌 Subscribe for more leadership conversations from inside and beyond policing.
#PolicingLeadership #ChiefConstable #PoliceReform #PublicServiceLeadership #UKPolicing
#LawEnforcement #CriminalJustice #PoliceTransformation #LeadershipMatters #ServingThePublic

We have launched a YouTube channel where you can also view our videos – just click here and please like and subscribe PTV Youtube