Superintendent Nicki Furlong discusses the Staffordshire Police’s response to domestic abuse, emphasizing the importance of timely support for victims. The introduction of the Enhanced Video Response (EVR) team aims to improve service delivery by providing a callback service within two hours of a victim’s call. The conversation highlights the commitment to learning from other forces and continuously improving the police response to domestic abuse, ensuring accountability and striving for excellence in service delivery.

Takeaways

• The response to domestic abuse is crucial for police organizations.
• Victims often take a leap of faith when contacting the police.
• Timely support is essential for victims of domestic abuse.
• The Enhanced Video Response team aims to improve service delivery.
• Feedback from victims is integral to the service improvement process.
• Learning from other forces helps avoid reinventing the wheel.
• There is a strong culture of accountability within Staffordshire Police.
• Continuous improvement is a priority for the police force.
• The ambition is to become an outstanding local police force.
• Community trust and pride in the police service are vital.

Sound Bites

• “Victims want help there and then.”
• “We are interested in victim feedback.”
• “Building on other people’s successes.”

Chapters
00:00 – Introduction to Domestic Abuse Response in Staffordshire
03:02 – Enhanced Video Response Team Implementation
05:47 – Commitment to Continuous Improvement in Policing

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